General Terms of Business

MORIS.co.uk is a trading name of Indigo Underwriters Limited (IUL). Indigo is an underwriting agency regulated by the United Kingdom Financial Conduct Authority (FCA) under firm reference 514818. Indigo Underwriters are a Lloyd's Coverholder with active binding authorities to various Lloyd's Syndicates. You can check these details on the Financial Conduct Authority Register website or by contacting them on +44 (0)800 111 6768 FREE.

Status

Indigo Underwriters Ltd is a privately owned underwriting agency. We will advise you of any conflict of interest that we may have with any proposed insurer or of any special arrangement with them which is beyond our normal remuneration.

Terminology

In order to avoid repetition of words used in this document, the term "insurance" includes reinsurance and other risk transfer products. The term "Underwriter(s)" includes any insurer, re-insurer or other category or risk bearer, as appropriate to your requirements.

Your Documentation

Upon completion of the insurance arrangement(s) on your behalf, we will automatically provide you with your Confirmation of Cover. This will be sent to your MORIS.co.uk account. You should check this document and satisfy yourself that it is entirely in accordance with your understanding, demands and needs. Anything at variance with your understanding and instructions should be advised to us immediately.

Methods of Payment

All our insurance products are available subject to payment of premium. This can be done securely online using a Debit or Credit card. We except the most common used cards but NOT American Express. Our Confirmation of Cover documentation will detail the amount taken from your card.

Claims Procedures

Details of claims notifiable to the Underwriter(s) under the terms of the arranged insurance contract must be advised to us without any delay online. Where applicable we will provide you with written confirmation of the acceptance of the amount of the claim by the Underwriter(s) before issuing a claim payment to you and remitting monies direct to the appropriate party. You should be aware that we may perform a limited service for the Underwriter(s) in relation to insurers claims advisors (e.g. Surveyors, Adjusters and Lawyers) by relaying instructions; disseminating reports and collecting fees or other disbursements, where we consider this should not create a conflict of interest. If we consider a conflict of interest may arise, we will refrain from performing any (further) service for the Underwriter(s) unless otherwise agreed.

Use of Sub-Agents

Where we consider it to be appropriate and for your benefit, it may be necessary for us to request another more localised or specialist insurance broker or intermediary to act as our sub-agent and assist us in the placement of an insurance contract. For example, many countries require the use of local intermediaries to access local insurance markets. In such cases, we will provide specific instructions to such sub-agents so as to meet your insurance requirements.

Confidentiality & Security of Information

Any information which you provide to us will not be used or disclosed by us to other parties except in the normal course of negotiating, maintaining or renewing a contract of insurance on your behalf, or for handling any claims thereunder, unless we have obtained the necessary consent from you or we are required to disclose the information by a court of competent jurisdiction or government or regulatory body having the requisite authority over us, or the information is already in the public domain or has been received by us from a third party not under any duty of confidentiality. We will take appropriate steps to maintain the security of your confidential documents and information which are in our possession

Solvency of Underwriters

We will only place insurance with Underwriters who are supported by the general London Insurance Market. While the information on which Indigo Underwriters Ltd relies is obtained from sources considered to be reliable and it uses all reasonable endeavours to review accurately that information in order to protect the interests of our clients, predictability of solvency cannot be guaranteed. The financial standing of any Underwriter(s) can, of course, change after the insurance contract has incepted. The subscribing insurers' obligations under this policy are several and not joint and are limited solely to the extent of their individual subscriptions. A subscribing insurer is not responsible for the subscription of any co-subscribing insurer who for any reason does not satisfy all or part of its obligations.

The Duty to take reasonable care not to misrepresent information you have given to us

Consumer Insurance (Disclosure and Representations) Act 2012:
In deciding to accept this policy and in setting the terms and premium, we have relied on the information you have given us. You must take care when answering any questions we ask by ensuring that all information provided is accurate and complete. If we establish that you deliberately or recklessly provided us with false or misleading information we will treat this policy as if it never existed and decline all claims. If we establish that you carelessly provided us with false or misleading information it could adversely affect your policy and any claim. For example, we may (1) treat this policy as if it had never existed and refuse to pay all claims and return the premium paid. We will only do this if we provided you with insurance cover which we would not otherwise have offered (2) amend the terms of your insurance. We may apply these amended terms as if they were already in place if a claim has been adversely impacted by your carelessness (3) reduce the amount we pay on a claim in the proportion the premium you have paid bears to the premium we would have charged you; or (4) cancel your policy in accordance with the Right to cancel condition stated in your insurance document.

We will write to you if we intend to treat your policy as if it never existed or need to amend the terms of your policy.

If you become aware that information you have given us is inaccurate, you must inform your broker as soon as practicable.

Our Fees, Remuneration & Other Income

Our two principal methods of remuneration for insurance intermediary services are by way of commission, being a proportion of the premium paid which is allowed to us by Underwriter(s), and/or an agreed fee basis. Other sources of income include that derived from interest earned on bank balances or certain credit charges and expense allowances by Underwriters for managing and administering certain line slips, covers, binding authorities and other similar facilities, including claims which may arise thereunder, all of which we believe enable more efficient service and competitive terms to be provided to those clients for whom we consider the use of such facilities appropriate. The Underwriter(s) with whom we effect insurance on your behalf may, on occasions, in turn request us to purchase facultative reinsurance for their account. This reinsurance is a separate and distinct contract(s) for which remuneration may be paid separately by the Underwriter(s) or reinsurer(s). Some Underwriters may allow us incentive commissions in addition to fees or commission which we receive. Such incentive commissions can be based on profitability, premium income volume and/or growth. Incentive commissions can also be payable to reflect administrative efficiencies across a portfolio of business placed with an Underwriter. Notwithstanding efficiencies of incentive commissions, we recognise that our overriding responsibility is to promote the best interest of the policyholder in the selection of Underwriters.

For additional information about our fees click here.

Complaints

It is always our intention to provide a high standard of service at all times. If you should wish to make a complaint, we will do our best to ensure that it is handled fairly and promptly by a senior and independent member of staff. We operate a formal complaints procedure which complies with the Financial Conduct Authority requirements which we will send to you upon request.

Please address your complaint to the Compliance Officer at Indigo Underwriters Ltd, No. 1 Royal Exchange, London, EC3V 3DG in writing or email it here. If we are unable to address your complaint to your satisfaction, you may be entitled to refer it to the Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR or telephone +44 (0) 800 023 4567 FREE or 0300 123 9123 from a mobile.

Financial Services Compensation Scheme (FSCS)

We are covered by the FSCS. You may be entitled to compensation under the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Full details and further information on the scheme are available from the Financial Services Compensation Scheme, 10th Floor, Beaufort House, 15 St Botolph Street, London, EC3A 7QU or telephone 0800 678 1100 FREE or 0207 7741 4100.

Data Protection

We are registered under the Data Protection Act 1998 and we have undertaken to comply with the Act in all our dealings with any client's personal data.

Law & Jurisdiction

These terms of business shall be governed by and construed in accordance with English law.