Customer Promise

We aim to deliver a high level of competence in our insurance brokerage and throughout your customer relationship with us. We are dedicated to our work, and to ensure you the best customer experience, we have adopted the following service and quality goals, which are written into our company policy.

We will endeavour to achieve the following:

All staff are continuously trained to the level of skills and knowledge required.

Our customers' requirements and wishes are fully identified and understood.

All information we provide to our customers is relevant, objective and takes all practical circumstances into account. 

All customers are informed of the full terms and conditions of cover before starting their insurance.

In case of any changes, we always make sure that customers are informed in a timely manner.

All customers' interests come first, and we follow the guidelines outlined in our conflict of interest policy.

All documentation is sent in a timely manner, and we always try to make our wording easy to understand for everyone.

All customer enquiries are handled fairly, quickly and in accordance with our customer service policy.

Although we are one of Europe's leading providers of trackday insurance and the first to offer a purely online solution, there are of course others who can also offer trackday insurance. 

Therefore, we always encourage our customers to seek alternative quotes so that they can compare prices, terms and exclusions on as informed a basis as possible.